Mathias Illius: Erdt Concepts was set up as a subsidiary by the owner Carsten Erdt and Karsten Berner, authorized key account manager of Produkt Service Erdt GmbH. Karsten Berner is the managing director of Erdt Concepts GmbH & Co. KG.
Mathias Illius: The Erdt Group was looking for business diversification possibilities. Coming from the logistics sector, it was an obvious step to look for new business opportunities within the industry in order to use synergies. The growing e-commerce market was considered to be a promising option for diversification.
Mathias Illius: Erdt Concepts is a service company. We consider ourselves to be a premium fulfillment company in terms of customer care and customer intimacy.
Mathias Illius: Erdt Concept is constantly exploring and evaluating value-added services.
Mathias Illius: B2C fulfillment for e-commerce.
Mathias Illius: Currently our sales & marketing strategy is based on digital marketing and digital branding. Our sales instruments are social media, an SEO optimized webpage and inbound sales activities.
Mathias Illius: FMCG (Company/Single Brand online stores); mercantile concerns; cosmetics industry. Products: lifestyle products, dietary supplement products, pet food, household appliances/products, and cosmetic products
Mathias Illius: Today Erdt Concepts is only based in the Rhine-Neckar Metropolitan Region in Germany. From there, we will expand in line with our customer needs.
Mathias Illius: Customer intimacy.
Mathias Illius: Erdt Concepts is establishing itself as the premium e-commerce B2C fulfillment provider. It is the preferred choice for small to medium-sized retail brands and enterprises.
Mathias Illius: The requirement of meshing our business processes with the requirements of our customers, their processes and the final consumer is equally importance. But especially in the fulfillment business, where same-day delivery becomes a standard, fast and effective communications are a fundamental and crucial precondition for a reiterating shopping experience and for building end-customer loyalty. This means for Erdt Concept designing and implementing agile business processes, and responding to our customers’ needs in almost real time.
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