When Swiss Diamond Hotel opened its doors in 2002, following complete restructuring under new ownership, the new management and staff did everything they could to turn the hotel into a luxury address offering exceptional services.
Looking at the hotel today, it seems that previous investments and hard work have paid off. Swiss Diamond Hotel has turned into a true gem at Lake Lugano, treasured by Swiss and international guests.
“The beautiful location on the shores of Lake Lugano with our own private dock for boats and yachts as well as our state-of-the-art spa and wellness facilities, which are continuously uplifted to care for even the most discerning customers, and, last but not least, our impressive choice of hotel rooms with a lake view and our restaurants for any occasion have made us a favourite among guests staying in Switzerland and Lugano in particular,” says General Manager Francesco Cirillo.
Today, the hotel employs a workforce of 70 people, whose number increases to almost 110 during the summer months. “The majority of guests still come from Switzerland, but we are observing a growing number of leisure and business guests from outside of Europe,” adds Mr. Cirillo. “We predict that their number will increase further in the coming years due to our strong 360° marketing approach.”
Swiss Diamond Hotel has entered into a collaboration with World Hotels’ Luxury Hotels Collection and will become a full member by January 2015. “World Hotels is very active in Asia. So, presumably, the percentage of Asian customers will grow in the future,” states Mr. Cirillo.
Today, many leisure guests staying at the hotel enjoy its fine dining facilities, ranging from informal eating in Des Artistes Restaurant and Bar Brasserie Orient to haute cuisine served in the Panorama Restaurant and Restaurant Lago.
“Our chef de cuisine Egidio Iadonisi has quite a reputation in the culinary world and has been working for us since 2003,” points out Mr. Cirillo.
Swiss Diamond Hotel offers a broad scope of facilities to cater for even the most discerning guests. The five-star hotel boasts extensive spa and wellness facilities, splendid rooms with a view and fine dining in its excellent restaurants
In the near future, Swiss Diamond Hotel will launch two new websites, with one concentrating on the hotel’s offering and the other focusing on the hotel’s culinary options. “Both sites will be linked to demonstrate our full scope of facilities and services,” adds Mr. Cirillo. “Against the backdrop of the Expo 2015 in Milan, we aim to present ourselves in a new outfit in order to be closer to our guests. We live up to our philosophy to make every stay as unique and memorable as possible. It is all about people, product and profit. Only committed staff members enable us to deliver an excellent product. And this approach is reflected in the feedback we get from our guests in the hotel and in our restaurants, and in the growing number of guests.”
The hotel is extremely proud to employ excellent staff members that fly the flag of excellence in services and commitment towards the guests’ needs. It is above all the staff that makes every stay in this lake-side luxury hotel unique and pleasurable.
Swiss Diamond Hotel
Riva Lago Olivella
6921 Lugano – Vico Morcote, Switzerland
Phone: +41 91 7350000
Fax: +41 91 7350099
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